Privacy Policy

Last Updated: October 01, 2026

Inkeep, Inc. (“Inkeep”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes how we collect, process, retain, and disclose Personal Information (defined below) from and about you when you access or use our website www.inkeep.com (“Site”), its related services, or other websites administered by Inkeep on which this Policy is placed (collectively the “Services”).

This Policy applies only to Personal Information we collect:

• Through the Services.
• In communications, including email, text, chat, and other electronic messages, between you and us through or about the Services.
• When you interact with our advertising on third-party websites and services, if the advertising includes links to this Policy.

It does not apply to Personal Information collected by:

• Us through any other means, including on any other website operated by Inkeep or any third party, including our affiliates and subsidiaries, that does not link to this Policy; or
• Any third party, including our affiliates and subsidiaries, including through any application or content (including advertising) that may link to or be accessible from or through the Site.

In this Privacy Policy, we describe how we process Personal Information of the following data subjects that engage with our Site and its related Services:

• our customers, their end users and representatives,
• website users,
• email or newsletter subscribers,
• potential customers.

We may provide separate privacy policies that are specific to certain features, services, or activities that we may offer.

Our Site and its Services are directed to individuals 18 years old and over. If you are under 18, please do not use our Site or Services or share your information with us.

Please read this Policy carefully to understand our policies and practices regarding your Personal Information and how we treat it. By interacting with our Services or providing us with your Personal Information, you acknowledge that you have read, understand, and agree to this Privacy Policy and consent to the collection, use, and sharing of your Personal Information as described in this Privacy Policy.

The Privacy Policy is incorporated by reference into, and forms part of, our Terms of Service, available at https://openknowledge.ai/legal/self-serve-terms (the “Terms of Service”). Any capitalized terms used herein and not defined will have the meanings given to them in the Terms of Service.

PLEASE DO NOT USE, INSTALL, OR ACCESS THE SERVICES IF YOU DO NOT AGREE TO THIS PRIVACY POLICY.

This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please review the Policy periodically for updates.

We have no direct relationship with your end users or any person other than you, and for that reason, you are responsible for making sure that your end users and any other representatives comply with this Privacy Policy and that you have the appropriate permission and legal basis for us to collect and process Personal Information from and about those individuals.

If you have any questions concerning our privacy practices, please email us at privacy@inkeep.com.

1. Personal Information We Collect or Process

“Personal Information” means any information relating to an identified or identifiable natural person (“data subject”) who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The types and categories of Personal Information we collect or process include:

• Identifiers. This may include name, email address, postal address, IP address, account name or username, online identifier, or other similar identifiers.
• Other Personal Information. (note that information in this category may overlap with other categories). This may include name, address (for billing and/or shipping purposes), telephone number, employment-related information (such as your company/business association).
• Commercial Information. This includes records of products or services purchased, obtained, or considered.
• Geolocation Information. This may include general geographic location such as country, state or province, or city or precise geolocation information based on coordinates obtained from a mobile device’s GPS radio and location services.
• Internet or Other Electronic Network Activity Information. This may include your IP address, device identifiers, device type (desktop, mobile, tablet) operating system and version, preferred language, hardware identifiers, browser type and settings, screen display and resolution, network connection (e.g., ISP or carrier-related information), time spent on pages and browsing duration, interaction and engagement data (such as clicks, scrolling, navigation activity, and page events), pages visited and URLs viewed, timestamps of visits and actions taken (e.g., when you visited, submitted information, or interacted with our Site and Services), interaction with our forms, including when you viewed, partially completed, or completed and submitted our forms), session identifiers and session timing, referrer information (such as from which website/page you came to our Site), traffic source and attribution data (such as marketing campaign details, UTM parameters, and click IDs), security and fraud prevention signals, and other device information.
• Professional or Employment-Related Information. This may include your company or business association.
• Sensory Information. This may include audio, electronic, or visual information that you post through the Services, such as voice recordings, digital recordings, images, or videos.
• Payment information. This may include credit card or debit card information and information about the payment methods and services (such as PayPal or Venmo) you use in connection with the Services.
• Account history. This may include information about your subscription, account, transactions, purchases, order history, or discounts.
• User Content. As you use our Services, you may include in User Content, as defined in the Inkeep Terms of Service, that is uploaded or provided for use with the AI Functions personal data you have collected from your users, employees, customers, prospective customers, or other individuals. We process this data only on your behalf as our customer. We have no direct relationship with any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission and legal basis for us to collect and process information about those individuals. This includes information you elect to provide as part of your profile or in any reviews you make through the Services or emails, chats, or other communications sent to us.
• Other Information. Such as information you or your end users share with us in surveys or other free text fields such as messages, support requests, emails and information you share with us via online forms, online forums, social media accounts or other support channels. This includes the content of such communications as well as your contact details if any. Please do not share Personal Data, including Sensitive Personal Data, in free text fields.
• Sensitive Personal Information. Precise geolocation information.

Please only share the information we request. You may always choose whether to share Personal Information with us. Please note that if you do not share required Personal Information, we may not be able to provide you with our Services.

2. How We Collect Personal Information

The sources of Personal Information we collect from or about you include:

Information You Provide To Us

We collect information from or about you when you or your end users interact with our Services, such as when you or your end users complete forms, create or update an account, make a purchase, subscribe to our newsletter, participate in surveys, sweepstakes, contests, or promotions, or create, upload, or post content to the Services, including reviews or media such as photos, videos, or audio recordings.

Automatically Collected Information

Some information collected through the Site and the Services is collected and processed automatically through application programming interfaces, software development kits, cookies, and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute Personal Information. For additional information, please see How we use Cookies and Other Technologies below.

Additionally, depending on the Services you are using, we may automatically collect (i) location based on the IP address presented by you or your end users, (ii) network-based geo-location data based on proximity of network towers or the location of Wi-Fi networks, and/or (iii) geo-location data based on coordinates obtained from a mobile device’s GPS radio and location services. Your or your end users’ GPS geo-location is accessed in accordance with device settings. If location services are enabled on your or your end users’ mobile device and/or a mobile application in connection with the Services, certain Services will passively and automatically send location information to Inkeep so that we may deliver location-specific information on such device and compile your or your end users’ individualized timeline. Please note that disabling location service will not anonymize data already collected and uploaded to our servers.

From Business Partners and Service Providers

We may receive Personal Information about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as email platform providers, content delivery services, payment processors, advertising partners, and analytics, security, and anti-fraud services (e.g., payment processing information from a payment service provider regarding whether your payment was successful) or third parties such as data brokers.

Information You Share on Third-Party Websites or through Social Media Services

The Services may include links to third party websites and social media services on which you may post comments, stories, reviews, or other information. These third-party websites and services are not owned or controlled by Inkeep. Your use of these third-party websites and social media services may result in the collection or sharing of information about you by these third-party websites and social media services. We are not responsible for the content, actions, policies, or information and security practices of third-party websites or services. We encourage you to review the privacy policies and settings on the third-party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third-party websites and social media services before accessing those sites or providing any personal data on those sites.

3. How We Use Personal Information

We use Personal Information for the following purposes:

• To operate the Services. We use Personal Information to provide you with the Site and its related Services, enter into the agreement with you as a customer and operate, maintain, and administer your account in the Services, communicate with you regarding the account (sending announcements, technical notices, updates, security alerts, and support and administrative messages), and to respond to your Service-related requests, questions, and feedback. We also use Personal Information for billing purposes.
• To improve our Services. We process Personal Information to understand how you use our Services and Site, including to monitor usage or traffic patterns, analyze trends, and develop new products, services, features, and functionality, and to train, develop, improve, and optimize the AI Functions and our Services and Site.
• To send you marketing communications. We may send you Inkeep-related marketing communications.
• To comply with law. We use Personal Information as necessary to comply with applicable laws, including sanction requirements, accounting and tax obligations, legal processes or audits, or to respond to subpoenas or legally binding requests from government authorities. Before disclosing any information to an authority upon its request, we verify the validity of such request.
• For compliance and safety. We use Personal Information as we believe necessary or appropriate to (a) enforce the Terms of Service that govern the Services; (b) protect our rights, privacy, safety, or property, and/or that of you or others; and (c) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
• With your consent. We use Personal Information with your consent, consistent with applicable law.
• As disclosed when you provide the information. We may use Personal Information for any other purpose disclosed when we collect the information.

4. How We Use Cookies and Other Technologies

We use “cookies” - small text files that are stored on your or your end users’ device’s hard drive - for a variety of reasons, including to measure which pages are being accessed and which features are most frequently used. This enables us to continuously improve the Site and Services to meet the needs of our visitors.

We and our service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Services and HTML-formatted email messages to, among other things, track the actions of users, to determine the success of marketing campaigns, and to compile aggregate statistics about Site or Service usage and response rates.

The following described how we may use different categories of cookies and automatic data collection technologies and your options for managing cookie settings:

Type of Cookies	Description	Managing Settings
Required Cookies	Required cookies are essential for our Services to function. They enable users to navigate the Site and use its features, such as accessing secure areas of the Site (including logging into such areas) and using the Services. If you or your end users have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you or your end user. These cookies allow us to uniquely identify you or your end user when logged into the Site and to process online transactions and requests. We also use these cookies for security purposes.	Because required cookies are essential to operate the Site and the Services, there is no option to opt out of these cookies.
Performance Cookies	These cookies, also known as analytics or statistics cookies, collect information about how you or your end users use our Sites, including which pages you or they go to most often, how long users stay on a page, bounce rates, loading speeds, and if you or they receive error messages from certain pages. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information relating to individuals who visit the Site or use the Services. We may also utilize Flash cookies for these purposes.	To learn how to opt out of performance cookies using browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.
Functionality Cookies	Functionality cookies allow us to enhance user experience on our Sites, such as to remember information you or your end users have entered or choices you or your end users make (such as username, language, or your region) and provide enhanced, more personal features. These cookies also enable you or your end users to optimize your use of the Site after logging in. These cookies can also be used to remember changes made to text size, fonts and other parts of web pages that are customizable. We may use local shared objects, also known as Flash cookies, to store preferences or display content based upon what you or your end users view on the Site to personalize your or their visit.	To learn how to opt out of functionality cookies using browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.
Marketing and Advertising Cookies	Marketing and Advertising cookies may be used to measure campaigns, understand marketing effectiveness, tailor content, or support advertising or retargeting. If we or our service providers use cookies or similar technologies for interest-based advertising or similar purposes, you may have certain choices as described below.	To learn how to opt out of marketing and advertising cookies using browser settings, click here. To learn how to manage privacy and storage settings for Flash cookies, click here.

5. How We Share Personal Information

We do not sell Personal Information to third parties for monetary consideration. We may share Personal Information as described in this Privacy Policy.

We disclose Personal Information to third parties under the following circumstances:

• Service Providers. We employ third-party companies and individuals to help us with performance of certain business activities, e.g., payment service providers. We also use third-party software to process data (e.g. CRM, email agent, cloud storage solutions, etc.).

We also use third-party cookies on the Site.

These third parties are permitted to use personal data about you or your end users in accordance with the terms of the agreement(s) we have in place with such service providers.

• Professional Advisors. We may disclose Personal Information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
• Third-party Applications and Integrations. For the provision of the Services, we may receive and share data with third-party integrations and apps that you choose to link to the Services.
• Business Transfers. As we develop our business, we may sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, Personal Information from or about you may be part of the transferred assets, including for diligence purposes related to the same.
• Compliance with Laws and Legal Process. Inkeep may disclose Personal Information to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce Terms of Service that govern the Services; (c) protect our rights, privacy, safety, or property, and/or that of you or others; and (d) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
• Corporate Affiliates. We may share Personal Information with our corporate affiliates.

6. Cross-Border Data Transfers

We are a U.S. Company and therefore transfer and process Personal Information from your country of residence to and in the United States. We may also use processors and sub-processors located in the United States or outside your country of residence. Such transfers are made using appropriate safeguards and supplementary measures. Where required, we enter into Data Processing Agreements (“DPAs”) with our customers, which incorporate the EU Standard Contractual Clauses, to ensure that such transfers are subject to appropriate safeguards.

By accepting the terms of this Privacy Policy, you acknowledge and agree to (1) the transfer to and processing of your Personal Information on servers located outside your country of residence and (2) our collection and use of your Personal Information as described herein and in accordance with the data protection laws of the countries in which we have facilities or in which we engage service providers, which may be different and may be less protective than those in your country.

7. Your Data Protection Rights & Choices

A. U.S. Data Subject Rights

Depending on your U.S. state of residency, and to the extent we are governed by such law, you may have certain rights related to your Personal Information, including:

• Access. You may request that we confirm whether we process your Personal Information and request access to a copy of the Personal Information we process. Depending on your state of residency, you may have the right to request additional information, and such information will be included in the response to your access request. (e.g., CA, CO, CT, DE, IN, IA, KY, MD, MN, MT, NB, NH, NJ, OR, RI, TN, TX, UT, VA).
• Data Portability. To the extent feasible and required by state law, depending on your state residency, you have the right to request that we provide your Personal Information in a portable format. (e.g., all states noted above in Access except for DE, IN, IA, MT, NB, TN, TX, UT, and VA which apply only to consumer-provided data).
• Correction. You may request that we correct inaccuracies in your Personal Information that we maintain, taking into account the information’s nature and processing purpose. (e.g., all states noted above in Access except for IA; IN right limited to consumer-provided data).
• Deletion. You may request that we delete Personal Information about you that we maintain, subject to certain exceptions under applicable law. (e.g., all states noted above in Access except UT which is limited to consumer-provided data).
• The right to exercise your rights free from discriminatory treatment. (e.g., all states noted above in Access).

Important: The exact scope of these rights vary by state. There are also several exceptions under which we may not have an obligation to fulfill your request. Please also note that additional U.S. state laws may provide similar or additional rights. We also honor any additional data subject rights you may have under laws applicable to our business.

California Residents. California residents may have additional rights regarding their personal data. For example, California Civil Code Section 1798.83 permits California residents to request certain information regarding how a covered business discloses your personal data to third parties for such parties’ direct marketing purposes during the preceding calendar year. If we are covered by this law, we will respond to any such requests in a manner consistent with the law.

Nevada Residents. Nevada law also provides certain rights to Nevada residents regarding the selling of their personal information for money. Please note that we do not sell personal information for money.

Authorized Agents

Some states permit their residents to designate an authorized agent to submit requests to exercise certain privacy rights on the individual’s behalf. Even if you use an authorized agent to submit a request on your behalf, pursuant to applicable law, we may still require that you verify your identity depending on the nature of the request and sensitivity of the information at issue.

If you are an authorized agent submitting a request on behalf of an individual, please submit a request using the contact information provided in the Contact Us section below. You must include a copy of the written, signed permission indicating that you are permitted to act on that person’s behalf.

Appealing a Denied Data Subject Rights Request

Some states grant their residents the right to appeal. In some circumstances, we may deny your request to exercise one or more of the rights described above. If you disagree with our decision to deny your request or any portion of your request, and your state of residence provides such right, you may appeal our decision within sixty (60) days of receipt of notice that your request has been denied. If you submit an appeal to a denied request more than sixty (60) days after you have been notified of our decision to deny the request, we may deny your appeal. If you submit a timely appeal, we will respond within forty-five (45) days of our receipt of your appeal.

If you wish to appeal a decision, please clearly and plainly describe your reasons for disagreement with our decision by responding through the same means by which we communicated our decision or by submitting your appeal using the information provided in the Contact Us section below. We will review your appeal and either amend or uphold our decision. In either case, we will provide a written explanation of the reason for the decision. This decision will be final.

Do Not Track Mechanisms. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Services may not respond to all browser DNT signals.

B. EU/UK/EEA Data Subject Rights

If you reside in the EU, European Economic Area (“EEA”), UK, or Switzerland, you have the following rights regarding your Personal Information:

• Right to request access to your Personal Information;
• Right to request rectification (correction) of your Personal Information;
• Right to request erasure of your Personal Information (right to be forgotten)
• Right to request restrictions on processing your Personal Information
• Right to object to our processing of your Personal Information
• Right to request portability of your Personal Information;
• Where our processing of your Personal Information is based on your consent, the right to withdraw your consent at any time, without affecting the lawfulness of any processing based on consent before its withdrawal;
• Right to lodge a complaint with a supervisory authority;
• Right to know the existence of automated decision-making, including profiling, and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject, if we engage in such activities.
• Right to file a complaint with the Data Protection Authority and to seek judicial remedy. Contact details for Data Protection Authorities in the EEA, Switzerland are available here.

How to Exercise your Data Subject Rights

To exercise your data subject rights, you may submit your request by sending an email to privacy@inkeep.com. We will respond to all requests in accordance with applicable data protection laws. If we reject your data subject request, we will notify you of our reason for doing so.

Please note there are some instances where we may not honor your request and may be required by law or other legitimate reasons to continue processing your Personal Information.

How We Verify Data Subject Rights Requests

We may require that your identity be verified prior to processing verifiable rights requests. If your request requires verification, we will verify your identity by comparing the information we have about you against the information we receive when you submit your request. If we do not have enough information to verify your identity, we may request additional information from you, consistent with applicable law. We may deny a rights request if we are unable to verify your identity.

Access to Data Controlled by our Customers. We do not have a direct relationship with our customers’ end users. An individual end user that seeks access to, or who seeks to correct, amend, or delete personal data processed in the Services by our customers should direct their request to our customer directly.

8. Minors’ Information

Our Services are not intended for use by anyone under the age of 18, nor does Inkeep knowingly collect, solicit, sell, or share (as defined by applicable law) Personal Information from individuals under the age of 18.

If you are under 18, please do not use our Services. If we learn that we have collected Personal Information from an individual under the age of 18, we will delete that information.

9. Safeguarding Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

Despite these efforts, we cannot guarantee the security of Personal Information during its transmission or its storage in our systems. Therefore, we neither warrant nor represent that your Personal Information will be protected against loss, misuse, or alteration.

If you have any questions about the security of your Personal Information, you may contact us by email privacy@inkeep.com.

10. Legal Basis for Processing Your Personal Data (EU, EEA, UK, and Swiss Users Only)

If you reside in the EU, EEA, Switzerland, or the UK our legal bases for collecting and using the Personal Information described above will depend on the purpose of processing and Personal Information concerned:

• We process Personal Information to provide you with our products and services you request. Your Personal Information may also be used by us to comply with legal obligations and to enforce our Terms of Service and this Privacy Policy.
• We may also process your Personal Information to send you tailored offers and updates about products and services by email or other electronic means of communication.
• Furthermore, we may process your Personal Information to fulfil our legitimate interests, such as to develop and improve our services, to provide you with an account to access our online products and services, or to detect illegal activities. We also rely on our legitimate interests to execute our marketing strategies, such as creating segments & models for business analytics. We also process Personal Information based on our legitimate interests, such as:
• to communicate with you and inform about our Services;
• to comply with laws to which we are subject;
• to conduct events and communicate with you;
• to negotiate, enter into, and perform agreements;
• for compliance and safety.

You may object to the activities based on our legitimate interest at any time by contacting us as indicated below, though we may continue processing if we have compelling interests, which override your objections.

• We process some types of cookie files (Art. 6(1)(a) of the GDPR or UK GDPR).

If you have questions about or need additional information about the legal bases on which we collect and use Personal Information, you may contact us by email at privacy@inkeep.com.

11. Data Retention

We retain Personal Information for as long as it is needed to fulfill the purpose(s) for which it was collected, including to provide our Services, manage possible legal claims, comply with our business interests, and/or to abide by all applicable laws. Please note that even if you request the deletion of your Personal Information, we may be required or permitted (by law or otherwise) to retain the Personal Information and not delete it.

12. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time to reflect legal, technical, or business developments. You should review this Privacy Policy frequently, as it may change without notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy. We will provide you with legally required notice of “material changes” as required by applicable law.

You can see when this Privacy Policy was last updated by checking the “LAST UPDATED DATE” displayed at the top of this Privacy Policy.

13. How to Contact Us

If you require additional information, have any questions about our Privacy Policy, or to exercise any data subject right, please contact us at:

privacy@inkeep.com